Shipping Policy
Shipping Policy
We’re currently shipping within the United States, Canada and the United Kingdom. We appreciate your understanding and look forward to serving more locations in the future!
Order Processing: Orders are typically processed within 1-3 business days, Monday through Friday. This processing period includes the time from when your shipping label is created until your package is picked up and scanned by the carrier. Please note that processing time is separate from shipping time.
Business Hours: Our office is closed on Saturdays, Sundays, and holidays. Orders placed during these times will be processed on the next business day.
Shipping Delays: While we strive to ensure timely processing, Luxor Jewels is not responsible for delays once the package is with the shipping carrier. Shipping delays, including those caused by USPS or other carriers, are beyond our control. For any issues or inquiries regarding shipping delays, please contact USPS directly.
Thank you for choosing Luxor Jewels. If you have any questions regarding shipping or need further assistance, please contact us at info@shopluxorjewels.com
Lost Packages and Address Verification
We strive to ensure that your order arrives promptly and securely. However, once your package has been handed over to the carrier, Luxor Jewels is not responsible for any issues related to lost or delayed shipments. If you believe your package has been lost, please contact USPS directly to file a claim and seek assistance.
To prevent delivery issues, please ensure that the shipping address you provide is accurate and complete. We are unable to address issues arising from incorrect or incomplete address details.
Thank you for your understanding and cooperation. If you have any questions or need further assistance, feel free to reach out to us.