Returns, Refunds and Warranty Information

At Luxor Jewels, your satisfaction is our top priority. If you are not completely happy with your purchase, you may return or exchange it within 14 days of delivery.

Important Details:

• Earrings: Due to hygiene and safety standards, all sales of earrings are final and cannot be returned or exchanged.
• Other Items: Returns and exchanges are accepted provided that items are in their original condition and packaging.

To start a return or exchange, please contact us at info@shopluxorjewels.com with your order number and a description of the issue. We will guide you through the necessary steps.

Thank you for choosing Luxor Jewels. We value your business and are committed to providing you with excellent service.

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We stand by the quality of our jewelry and are committed to ensuring your satisfaction. To provide you with peace of mind, we offer a 30-day warranty on all of our products.

Warranty Coverage:

If you encounter any issues with your jewelry, please notify us within 30 days of the delivery date. Our warranty includes the following options:

1. Replacement: If the item is defective or damaged, we will provide a replacement, subject to availability.
2. Refund: If a replacement is not available, we offer a full refund. (Excludes shipping fees)
3. Exchange: Alternatively, you may choose to exchange the item for another product available in our store. Please note that if the new item has a higher price than the original purchase, you will be required to pay the difference. If the new item is priced lower, we will provide a partial refund for the difference.

To Make a Warranty Claim:

1. Contact Us: Send an email to info@shopluxorjewels.com within 30 days of receiving your item.
2. Provide Evidence: Include clear pictures of the issue along with your order number and a brief description of the problem. Submitting photos is mandatory for us to evaluate your warranty claim.

Our team will review your claim and respond promptly to assist you with the replacement, refund, or exchange process.

Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

Thank you for choosing Luxor Jewels. We appreciate your business and are here to ensure you are delighted with your purchase.

You can always contact us for any question at info@shopluxorjewels.com. 

We are always happy to assist you. Please allow up to 24-48 hours for our response. 

 

Kindly note that we cannot cancel an order once it has been placed as the shipping process has started.